The prices displayed on the website are denominated in Australian Dollars (AUD). The listed prices on the website do not encompass the Australian Goods and Services Tax (GST). Level Furniture will issue a compliant tax invoice when necessary, and GST will be incorporated into the total order amount during the payment process.
Advertised prices are subject to potential modifications without prior notice. Once your order is confirmed, the prices for the products within your order are unchangeable. Subsequent alterations in pricing will not impact confirmed or pending orders.
By placing an order through the website or through your Level sales representative, you commit to covering the specified delivery charges as computed in your order confirmation.
While we make every effort for precision, occasional pricing errors may occur. In the event of a pricing error customers will receive notification of the accurate price and be given the option to proceed with the corrected price or cancel the purchase. Pricing errors pertaining to freight charges will also be reviewed, and customers will be presented with the accurate charge, along with the choice to proceed or cancel.
Advertised prices and any supplied price lists are subject to modification without prior notification. These prices should not be disclosed to third parties. Level Furniture may periodically issue updated pricing with a 30-day notice. Such revised pricing will automatically apply after the notice period.
Customers should acknowledge that Level Furniture may offer products to different customers at varying prices.
Features, particulars, and specifications of products on the website may undergo changes without prior notification. All specified dimensions and weights of advertised products are approximate.
We do our best to ensure the Site and its Content is accurate, but there may be instances where it is not complete, accurate or fully up to date. For example, photos of the Products are for illustration only. We aim to ensure that the shade and image of our Product photos accurately represent the Products as purchased. However, variations can occur for things like colour and transparency or how opaque a product looks when used, particularly because of technical limitations in reproducing colour on screens. As a result, we don't recommend that you only rely on the photos on the site.
Products can be stored for up to four (4) weeks from the requested date, contingent upon the payment of a minimum 30% deposit. Confirmed orders include one (1) month of complimentary storage. For storage extending beyond one month, full payment must be made. For storage extending beyond two months, a $60 per pallet space per month storage fee will be imposed, to be paid upfront or before dispatch when required.
When you initiate an order, it constitutes an offer to acquire goods at the specified price, as confirmed in your order, encompassing applicable delivery charges. An order is officially received by Level Furniture when we dispatch an order confirmation, accompanied by an order number, to your designated email address. Each confirmed order establishes a distinct agreement between you and Level Furniture.
Upon acceptance of your order, it formalizes an agreement between you and Level Furniture. Your order represents an offer to purchase products, and we undertake to provide those products in accordance with these Terms and Conditions.
It is imperative that your information and website connectivity details are accurate, as we bear no responsibility for rejected or unprocessed orders due to connectivity issues. Our primary means of communication will be through the email address you provide. By finalizing the order, you consent to supplying precise personal information to facilitate order processing and delivery. For drop-ship orders, it is the responsibility of the Account Holder to convey delivery information provided by Level Furniture to their customer and report any necessary alterations. Interstate deliveries to the client's customer may entail third-party removalist or courier services, each with distinct communication protocols.
Review your order carefully prior to submission, as certain alterations or cancellations may require consent from Level Furniture, unless stated otherwise in these Terms and Conditions or under special circumstances. Cancellation is possible up until seven (7) days before scheduled despatch, if you cancel after this time a restocking fee applies or must follow the change of mind process.
No returns or cancellations can occur once a custom, altered or pre-assembled kit product has commenced production. See clause 7.5 for product types.
We retain the right to decline orders at our discretion, including those requesting substantial quantities of products. Should an order be declined, you will receive an email notification explaining the rationale within one (1) business day. If payment has already been processed, a refund will be issued, and you will be contacted through the email address provided.
Level Furniture will not be held accountable for any losses, whether personal or third-party, stemming from the refusal or annulment of an order.
On occasion, particular products may be unavailable or susceptible to delays. Estimated lead times are approximations and may be subject to adjustments. If we cannot fulfill your order due to an out-of-stock item or delayed shipment, we will exchange or refund the product(s) price.
LEVEL Furniture is not responsible for loaning or temporarily supplying stock due to delays in product availability. In the event of a delay or an unavailable item, we will offer an exchange for an in-stock item of similar value or functionality, or provide a refund for the affected product(s). Loan arrangements or temporary replacements are not part of our service offering.
We exert every effort to adhere to accurate delivery timeframes. By placing an order, you consent not to hold Level Furniture responsible for any loss or harm arising directly or indirectly from delivery delays. We will endeavour to meet stipulated deadlines, but we cannot guarantee adherence to all customer-specified timelines.
Orders are usually prepared by our logistics centre located in Cheltenham, Victoria, Australia, then dispatched by our delivery agents. Delivery times will vary depending on a number of factors, including Product availability, the capacity of our centre, supplier delivery of Product to us, and any delays experienced by our delivery agent. Delays may also be experienced during busy periods such as Christmas or sale periods. We are not responsible or liable for any delay in delivery beyond our control. If your order is late, email us and we will follow it up with our delivery agent.
All items showcased on the Level Furniture website are contingent upon availability, and we retain the right to decline orders for products that are out of stock. Product availability information is furnished by third-party stockists. While we strive for accuracy, slight disparities between the received product and online representations may occur.
We acknowledge Visa, Mastercard, Amex and bank deposits via EFT and over the phone as viable payment methods.
Upon placing an order through the website or through Level sales representative, your payment will be processed upon order confirmation or within 2 business days. Should your payment encounter difficulties or be declined, your order will be declined as stipulated in Clause 4.4. You will be notified on the website's checkout page. In the event of a credit card payment failure, we recommend liaising with your card issuer to resolve the matter or opting for an alternative payment method to proceed with your order.
Customers are expected to remit payments without retention or offset. Level Furniture typically does not accept payments from third parties, including registered clients' customers.
Level Furniture does not extend payment terms or credit accounts, except for specific established clients. All products must be paid for prior to dispatch.
In situations involving overdue accounts, Level Furniture reserves the prerogative to suspend further product supply to the customer. We may also pursue legal remedies to recover outstanding balances.
In the event of a defaulted or fraudulent payment, Level Furniture possesses the entitlement to seek reimbursement for all associated recovery expenses, including legal fees, from the debtor.
We engage third-party delivery partners to act as representatives of Level Furniture for order deliveries. All delivery fees are determined by our third-party delivery partners. It is important to note that Level Furniture does not offer complimentary delivery services.
If you place separate or consecutive orders, we won't be able to combine or consolidate them into one delivery, and separate delivery charges will apply to each order.
To facilitate the smooth delivery of your products, you consent to providing your details, including the designated delivery address, to the delivery agents. Please be aware that we require an Australian street or residential address for all deliveries, as our delivery partners are unable to deliver to PO Boxes or parcel lockers. We can only deliver within Australia. Overseas addresses will not be processed.
Deliveries are scheduled for weekdays during standard business hours. It is your responsibility to be available on the designated delivery date to accept the order. If you are unavailable during business days, we recommend either arranging delivery to your workplace or granting an "Authority to Leave" instruction for the order.
Drop-ship services are available for direct delivery to the customer at the client's expense. All dropship deliveries will be dispatched from Level Furniture, with no invoice included in the delivery.
By granting "Authority to Leave," any responsibility for loss, theft, or damage to your products provided by Level Furniture or our delivery partner is relinquished.
The dispatch service is considered fulfilled once an order has been handed over to the customer. Please take note that all shipping, delivery, and freight costs are non-refundable. Delivery timeframes are not guaranteed when utilizing third-party logistics services.
Unless explicitly stated otherwise in writing, the risk of loss and the transfer of ownership for purchased goods transfer to the customer upon delivery or collection by the customer, their representatives, or authorized agents.
We bear no responsibility for delivery or delivery timelines once your products are in the hands of our delivery partner. The Pick date indicated on the website is an approximate date subject to potential changes without prior notice.
We are not liable for any losses, damages, costs, expenses, or injuries arising from alterations in delivery schedules or delays. Customers will be notified via email or phone if there is a delay in dispatch.
Should a product arrive or be delivered with indications of transit damage, a claim must be filed with our support team within 5 days of receiving the goods. For further details, please refer to Clause 7.1 regarding Returns, Refunds & Claims.
Requests for order and/or delivery cancellations must be submitted at least 48 business hours prior to the scheduled delivery to avoid fees. Cancellations made on the delivery date may result in the forfeiture of the initial freight charge, in addition to extra futile delivery costs.
Our standard delivery services, facilitated by delivery partners, exclusively encompass ground floor and/or front door deliveries. These services do not encompass:
Level Furniture retains the right to annul orders or purchase agreements for various reasons, including suspected fraud, misuse of promotional activities, or pricing errors. In the event of such cancellation, we assume no responsibility for ensuing losses or damages, but we will refund the purchase price if it has already been remitted.
If a product is found to be misaddressed by Level Furniture or is lost or damaged in transit arranged by Level Furniture, we are accountable for re-delivery, replacement, or refunding of the product. However, we will not refund or resend a product if the details provided by the customer are incorrect, and the responsibility for correcting delivery lies with the customer.
Collection of items is available from our Cheltenham, Victoria warehouse. Standard times are Tuesday to Friday 1pm – 4pm and Saturday 10:30am – 2:30pm but may vary. Warehouse collection must be requested with a 24 – 48 hour lead notice required. Warehouse location is: Building 4, 29 Grange Road, Cheltenham, Victoria, 3192.
Once goods have been collected from our Warehouse by the customer or an agent acting on behalf of the customer, risk in the goods passes to the customer immediately.
A white glove delivery service is available on request to metropolitan Melbourne, Sydney and Brisbane addresses. White glove services may include delivery to a specific building level, include product assembly placement and rubbish removal. Product returns are not available when using this service due to the unpackaging and product assembly tasks often performed.
For more comprehensive information, please consult our Shipping & Delivery page.
To commence a return in accordance with these Terms and Conditions, customers must reach out to Level Furniture using the contact information furnished on the 'Contact Us' page. Subsequently, customers should adhere to the instructions provided by Level Furniture staff. When submitting a claim, please furnish the following details:
Claims related to defective or faulty products will be handled by Level Furniture on a case-by-case basis, with distinct remedies offered for major or minor faults. Major faults encompass issues that cannot be remedied, whereas minor faults are typically reparable.
Returned merchandise must be presented in its original packaging, inclusive of all accessories and components. For returns due to a change of mind, the product must be in brand new, unopened, and resaleable condition.
In the event of order cancellation prior to dispatch, the ensuing terms apply:
Returns due to change of mind are generally not permitted. A change of mind return request is subject to an approval process and must be made within 30 days of purchase. If approved a 20% restocking fee applies and the product must be:
Non-Returnable Product Types
Level Furniture can arrange return freight under the following circumstances:
Level Furniture will not retrieve products deemed, at our discretion, to be irreparably damaged or faulty beyond repair. In such cases, customers are accountable for the proper disposal of the products.
All returned items must be dispatched to the following address: Level Furniture Building 4, 29 Grange Rd Cheltenham 3192
For additional comprehensive information and exclusions, please consult our Returns, Refunds & Claims Policies.
Level Furniture products are backed by guarantees that are inalienable under Australian consumer law. You retain the entitlement to seek repair, replacement, or refund for significant failures and compensation for other reasonably foreseeable losses or damages. Moreover, you have the right to request the repair or replacement of goods that do not meet acceptable quality standards, provided the deficiency does not constitute a major failure.
Upon your purchase of a product through the Level Furniture Website, you will automatically receive coverage under the Level Furniture 2 year warranty, unless otherwise specified.
Customers possess the right to request repair, replacement, or refund in the event of a major failure occurring during the warranty duration. Level Furniture is responsible for addressing major failures at no cost to the customer, encompassing comprehensive coverage of the product and its components throughout the warranty period.
Level Furniture guarantees each product to be exempt from material and workmanship defects during the warranty period.
Regular wear and tear on materials such as fabric, leather, timber finishes, and cane, rattan, or wicker products, resulting from normal usage, are regarded as customary and do not fall within the purview of the warranty.
Level Furniture warranty does not extend to the following:
We shall not assume responsibility for any income loss, profit loss, contract loss, data loss, or any form of indirect or consequential loss or damage, irrespective of the cause (including negligence), contract breach, or any other legal basis. Our total cumulative liability for any product(s) to you, whether in contract, tort (including negligence), or any other circumstance, will never surpass the amount you paid us for the particular product(s) in question.
Level Furniture adopts reasonable precautions to ensure the security of this website and transactions conducted through it or through e-way done via the phone or EFT through your bank etc. This encompasses the maintenance of our security certificate. Nevertheless, Level Furniture shall not be held accountable for any damages arising from failures, delays, interceptions, or manipulations of electronic communications by third parties or computer programs (e.g., those transmitting viruses) during interactions with the Level Furniture website.
We disclaim responsibility for any income loss, profit loss, or contract loss attributable to delays in orders for backordered or preordered products. The stated dates for preorder products are approximations, and delays should be anticipated.
Orders are usually prepared by our logistics centre located in Cheltenham, Victoria, Australia, then dispatched by our delivery agent. Delivery times will vary depending on a number of factors, including Product availability, the capacity of our centre, supplier delivery of Product to us, and any delays experienced by our delivery agent. Delays may also be experienced during busy periods such as Christmas or sale periods. We are not responsible or liable for any delay in delivery beyond our control.
The content featured on this website, including photographs, illustrations, editorial content, product details, artwork, names, logos, and trademarks, is the property of Level Furniture and is protected by copyright, trademark, and other intellectual property laws. Your acknowledgment of this agreement entails refraining from reproducing, distributing, selling, publishing, broadcasting, or disseminating any such material to any third party without prior written authorization from Level Furniture.
Level Furniture, as well as its contractors, agents, and employees, disavows all responsibility for any damages, including, but not restricted to, special, indirect, or consequential damages, resulting from or associated with the performance or utilization of the Website. This disclaimer remains valid irrespective of the grounds for such claims, be they contractual, grounded in common law, equity, or any other legal foundation.
By using the Website and employing any Level Furniture products in ways that deviate from the manufacturer's specifications, you pledge to indemnify and absolve Level Furniture from any and all claims, losses, damages, taxes, responsibilities, and expenditures that may arise.
We highly value our customers' privacy and are fully committed to safeguarding their personal information. At Level Furniture ("we," "our," "us"), we are dedicated to protecting your privacy while adhering to all legal and ethical obligations as outlined in the National Privacy Principles of the Privacy Act 1988. We take the security of your personal information seriously, and we assure you that we will not sell, rent, share, or disclose your personal information in violation of these principles.
This Privacy Policy has been crafted to elucidate the collection and use of personal information by us. In this policy, the term "personal information" pertains to any information, details, opinions about an identified individual, or an individual who can be reasonably identified, as defined by section 6 of the Privacy Act 1988.
We collect individually identifiable personal information through various means, including in-person, via phone, email, the internet, or social media. The information collected encompasses, but is not limited to:
Personal details: such as your name, age, gender, roles, and residential or delivery addresses associated with your order or account.
Contact details and communication means: such as email addresses and telephone numbers.
Valid identification: such as driver's licenses or passports to prevent fraudulent activity.
Payment and transaction history: including product and service purchases and payment methods.
Business information: including ABN
Messages sent to us or exchanged among users: such as emails or written correspondence.
We collect personal information when you voluntarily provide it directly to us or through our platforms. This may occur through various channels, including, but not limited to:
We store personal information electronically and in hard copy, with lawful access limited to Level Furniture employees, contracted third-party service providers, and government bodies.
We take reasonable measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Sensitive personal information, such as names, contact details, addresses, and credit card numbers, is secured and encrypted using SSL 128-bit technology.
Secure pages are identified by URLs beginning with "https://."
We collect personal information for various purposes to ensure the fair and reasonable fulfillment of our functions and activities. These purposes include, but are not limited to:
We may send marketing emails about products and services you may be interested in when you subscribe to our mailing list.
You can unsubscribe from marketing emails by updating your preferences in the "My Account" section or using the prompts in the emails.
We may display advertisements based on your browsing history and behaviour on our website and social networking services.
We may share personal information with logistics partners and third-party service providers to fulfill our functions.
Billing and security partners may receive personal information to ensure smooth payment processing.
We may provide personal information to law enforcement and regulatory authorities as required or permitted by law.
You have the right to access and correct your personal information at any time.
You can update or correct your personal information by emailing us.
If you wish to remove your personal information from our records, please contact us via email.
Our website may contain links to third-party sites, each with its own privacy policies. We are not responsible for these policies and recommend reviewing them before providing personal information.
If you have questions, comments, or complaints regarding our practices or Privacy Policy, contact us at [email protected]
We use cookies to enhance website functionality and track visitor behaviour. You can modify your device and/or browser settings to disable cookies but may experience limitations in website functionality.
We may update this Privacy Policy, with changes effective immediately upon posting on our website.
Continued use of our website implies acceptance of the updated policy.
This Privacy Policy is an extension of our website's Terms and Conditions and constitutes an agreement between us and you.
Level Furniture reserves the right to amend these Terms and Conditions at any time. Any alterations to these Terms and Conditions will come into effect upon their publication on the Website. The Terms and Conditions that apply to an order are those in effect at the time of the order and will govern your relationship with Level Furniture regarding that particular order.
If any provision of these Terms is found to be prohibited or unenforceable in a specific jurisdiction, it will only be ineffective in that jurisdiction to the extent of the prohibition or unenforceability. This does not impact the validity of the remaining provisions of these Terms and does not affect the validity or enforceability of that provision in any other jurisdiction.
The failure or delay of Level Furniture to exercise any power or right under these Terms does not constitute a waiver of that power or right. The exercise of a power or right by Level Furniture does not preclude its future exercise or the exercise of any other power or right.
Unless stated our products are not manufactured by, affiliated with, or connected to the original designers or manufacturers
This agreement is subject to the consumer laws of Victoria, Australia, and is governed by them.
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2/232 Centre Dandenong Road
Cheltenham VIC 3192
By Appointment Only